We give you our assurance that we will protect your privacy. We will abide by current law (in particular with the General Data Protection Regulation and the Data Protection Act 2018) and will only use the information that we collect about you appropriately and lawfully.
The information we collect about you is necessary for us to take and process your order and also deal with any service-related issues that may arise thereafter. We will also send you details of special offers and let you know about new products and services from time to time.
Claines Canna will be the ‘Data Controller’ of your personal data you provide to us. This means Claines Canna determines the way in which any personal data is processed.
If at any point you wish to change your contact preferences, you can do so by contacting us by using the ‘Contact Us’ facility supplied on the web site.
When you order from us you provide personal information such as:
- Full Name
- Postal address
- Contact number
- Email address
- Details of your order(s)
Please note that we will not keep a record of your Credit or Debit card on any of our systems.
To enable a more personalised website experience, we also gather information about the devices you use to access our sites (desktop, tablet, mobile) and this may include IP address. The cookies contain no personal information about you. Please see our Cookie Notice for more information.
How is your personal data used?
Data protection regulations allow us to use and share your personal data where we have a proper reason to do so. We will occasionally share your data with carefully selected third parties with legitimate interest. If this ever becomes a problem for you and you would prefer that we ceased sharing your details, let us know and we will immediately stop. Those third parties who wish to send you marketing communications will fall into the following categories:
- Retail: General stores, Home improvement, Fashion and clothing
- Finance: Pensions, investments & savings
- Insurance: Home, car, travel, pet, personal
- Travel: Holidays, hotels, airlines
- Lifestyle: Health & Wellbeing, fitness, media & publishing companies (e.g. Northern & Shell, Reach PLC, Radio Times, etc), Leisure
All third-party users of your data are legally required to adopt the best security measures to prevent unauthorised use of your data.
Claines Canna only work with trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks and hold the minimal personal information needed to fulfil the orders you place or provide a service on our behalf.
In order for you to receive your goods, Claines Canna work with a number of delivery partners. Only limited information is passed to them in order to ensure delivery of your items.
Claines Canna works with IT companies who are security checked and support our website and other business systems.
Claines Canna work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
Claines Canna work with credible third-party payment processing providers in order to securely take and manage payments.
If there are any inaccuracies in the information we hold, let us know and we will correct it without delay. We only operate within the EEA (European Economic Area).
To exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.
Staying in touch?
We would love to keep in touch with you and let you know about new products, special offers and exclusive promotions. When you first set up your account, we will ask if you want to receive this marketing information.
If you decide you do not want to receive this marketing information you can request that we stop by contacting us using the ‘Contact Us’ facility supplied on the web site. You may continue to receive mailings for a short period while your request is dealt with.
Once your personal information is collected, the amount of time it is retained is determined by several factors, such as use of data for guarantees and legal obligations. The only exceptions to this are where the law requires us to hold your personal information for a longer period or delete it sooner if you exercise your right to have the information erased.
For further details on your rights please visit the Information Commissioners website. www.ico.org.uk
Details of our Third-Party Cookies